Telecoms operator, 9mobile, has reinvigorated its online and virtual channels to ensure customers have round the clock access to airtime and data.This move is one of the initiatives designed to help customers cope with the disruptions occasioned by the Coronavirus (COVID-19) pandemic and a demonstration of support for ongoing efforts to contain the spread of the disease and keep them connected to their loved ones.
As more people work remotely from home while others need to stay in touch with loved ones while maintaining social distancing, 9mobile is continuously innovating around ways to meet people’s needs for reliable availability of airtime and data.
Speaking on the initiative, 9mobile’s Ag. Director of Marketing, Layi Onafowokan, said: “These are trying times, and we want everyone to stay safe in their homes. The lockdown is a necessary and well-considered precaution that has been adopted globally to reduce the transmission of COVID-19. As a caring network, we want to support our customers to continue to maintain social distancing while they are still able to work from home and connect with loved ones without the challenge of getting airtime and data.”
He encouraged everyone to continue to comply with lockdown directives and observe other safety measures to stay safe while expressing optimism that there would soon be light at the end of the tunnel.
In an earlier communication to customers and Nigerians, Acting Managing Director, 9mobile, Stephane Beuvelet, empathized with people impacted directly or otherwise by the disease and acknowledged the toll the pandemic was having on everyone’s lives. He affirmed the company’s commitment to doing everything possible to keep people connected with their loved ones round the clock.
The telco chief disclosed that 9mobile had made access to the NCDC website free of data charges, in addition to sending customers free regular preventive tips and updates in line with approved protective measures against the virus. He assured that the company’s main care line, 200, remains open along with other online contact channels.